Privacy Notice

h.humanise is operated by Humniserai.live. Humniserai.live is the data controller for the personal data described in this notice — meaning we decide how and why your data is processed.

• Account data — email address and login credentials, used to create and secure your account (legal basis: contract performance).
• Content you submit — drafts you paste into the Studio or AI Detector, used solely to provide the rewriting and analysis service (legal basis: contract performance).
• Usage data — word counts, plan allowances, saved run history, and feature usage, used to operate quotas, provide your history, and improve the product (legal basis: contract performance and legitimate interests).
• Support messages — correspondence when you contact us, used to respond to and resolve your requests (legal basis: legitimate interests).
• Technical data — IP address, device and browser identifiers, and logs, used for security, fraud prevention, and diagnostics (legal basis: legitimate interests).

Payment-related data (card details, billing address, tax information) is collected and processed directly by Paddle as Merchant of Record; we do not store your card details.

• Service providers — hosting, database, analytics, and support tooling providers that process data on our behalf.
• Paddle (Merchant of Record) — for the sale of our products, subscription management, payments, tax compliance, and invoicing.
• CRM provider — HubSpot, to manage customer relationships and support.
• Professional advisers — legal and accounting advisers where necessary.
• Authorities — where required by law.

We keep personal data only for as long as needed to provide the service and meet legal obligations. Account data is kept while your account is active; when data is no longer needed it is deleted or anonymised.

Depending on your jurisdiction, you may have the right to access, rectify, erase, restrict, or port your personal data, to object to processing, and to withdraw consent where processing is based on consent. You may also have the right to complain to your local supervisory authority. To exercise any right, contact us and we will respond within one month.

We apply appropriate technical and organisational measures to protect your data, including encryption in transit, access controls, and row-level isolation of account data.

We use essential cookies and local storage required for sign-in sessions and preferences (such as your theme). We do not use marketing cookies. You can clear or block cookies in your browser settings, though sign-in will not work without essential storage.

For any privacy question or request, contact Humniserai.live through the support channel listed on the site.